I use both Claude and ChatGPT Business inside SNL-Tech Services, but not always for the same work. Here is how I use each platform, what I have learned from working with both and what small businesses should consider before choosing an AI platform.

AI governance for small businesses showing Shadow AI risks and security controls Updated August 2026: I originally wrote this article after a client contacted me before expanding AI use across their business. Since then, both the technology and the conversation around AI governance have continued to develop quickly. I have also had more opportunities to work through AI adoption with small businesses and see the questions that come up once employees move beyond experimenting w

Not every AI tool is right for every small business. I look at where ChatGPT, Claude, Microsoft Copilot, Gemini, Perplexity and Grok fit, and why I believe businesses should choose the job first and the AI tool second.