AI tools can change after approval, and so can the way employees use them. Learn how often small businesses should review AI, what should trigger an early review, and what to check each time.

AI agents can do more than generate answers. Small businesses need to understand what agents can access, what actions they can take, whose permissions they use, and how to keep ownership and control

AI offboarding is more than disabling an account. Small businesses need to review AI tools, connected systems, automations, ownership, business data, and workflows when an employee leaves or changes roles.

Before adding another AI tool, small businesses should first define the problem, review the workflow, and see whether existing software can already solve it.

Many small businesses are already using more AI than they realize. An AI inventory helps identify the tools and AI-enabled applications in use, what business data they can access, who controls them, and how they should be reviewed.

Microsoft Copilot is already showing up inside Outlook and Microsoft 365 for many small businesses. This article explains what Copilot Chat can do, what the paid version adds, what company information it can work with, and what business owners should review before expanding its use.

I use both Claude and ChatGPT Business inside SNL-Tech Services, but not always for the same work. Here is how I use each platform, what I have learned from working with both and what small businesses should consider before choosing an AI platform.

AI governance for small businesses showing Shadow AI risks and security controls Updated August 2026: I originally wrote this article after a client contacted me before expanding AI use across their business. Since then, both the technology and the conversation around AI governance have continued to develop quickly. I have also had more opportunities to work through AI adoption with small businesses and see the questions that come up once employees move beyond experimenting w

Not every AI tool is right for every small business. I look at where ChatGPT, Claude, Microsoft Copilot, Gemini, Perplexity and Grok fit, and why I believe businesses should choose the job first and the AI tool second.

Not every small business needs the same kind of IT support. Managed IT, hourly support, project work, Microsoft 365 management, cloud planning and shared IT can all make sense depending on your business. Here is how to decide what you actually need someone to manage and take responsibility for.