Business IT Solutions for Small Businesses
Managed IT, cybersecurity, Microsoft 365, cloud services and compliance support from SNL-Tech Services, built around how your small business works.
IT Support Built Around Your Business
SNL-Tech Services is a single-operator managed IT business based in Columbia, Maryland, providing practical IT support, cybersecurity, Microsoft 365 and Google Workspace management, technical compliance implementation and technology consulting for small businesses. I work with businesses throughout Maryland, Northern Virginia, Washington DC, Southern and Central Pennsylvania, parts of West Virginia and Northern Delaware, with many services also available remotely.
Because I manage the work directly, clients are not passed between different technicians every time they need help. I get to know the business, the technology it depends on and the decisions that have already been made. My work can include day to day IT support, user and device management, Microsoft 365 security, networks and connectivity, backups and recovery, cybersecurity controls, technical compliance support, AI governance and standalone IT assessments.
Some businesses need ongoing Managed IT Services, while others need help with a specific problem, an independent assessment, a remediation project or a clearer understanding of their environment before deciding what to do next. I do not believe every small business needs the same technology or the same service model. The goal is to understand how the business operates, identify what actually needs attention and build the IT support around that.
Managed IT Services
The Day to Day IT Management That Keeps Your Business Running
Managed IT Services give small businesses ongoing technology management without needing an internal IT department. I manage the environment directly, get to know how the business operates and stay involved as users, devices, applications and security requirements change.
Managed IT Support: Ongoing management, troubleshooting and technology support for the systems your business depends on.
Network and Infrastructure: Business networks, firewalls, switches, WiFi and connectivity designed and maintained around how and where your employees actually work.
Microsoft 365 and Google Workspace: Identity, security, user management, email, file access and administrative configuration that is actively managed instead of simply left at default settings.
Cybersecurity and Endpoint Protection: Security controls such as MFA, endpoint protection, email security, device management, patching, encryption and access controls based on the needs of the environment.
Backup and Disaster Recovery: Backup and recovery solutions designed around the systems and data the business depends on, including appropriate offsite protection and recovery testing.
Technical Compliance Support: Technical implementation and documentation supporting HIPAA, the FTC Safeguards Rule, CMMC and other applicable requirements when they apply to the business.
AI Governance: Help establishing how approved AI tools are used, what business information employees can use with them and what policies and technical controls should be put around AI access.
Field and Facility Connectivity: WiFi, internet connectivity and network planning for offices, shops, service areas, farms, yards and other locations where the work actually happens.
Vendor Management: Coordination with technology vendors so the business owner does not have to manage every technical conversation or troubleshoot where one vendor's responsibility ends and another begins.
Onsite and Remote Support: When something needs attention, you work directly with me instead of explaining your environment from the beginning to a different technician every time.
Assessments and Standalone Services
Not every business needs ongoing Managed IT Services. Sometimes you need an independent look at a specific part of the environment, help answering a technical question or a clear understanding of what needs attention before deciding what to do next.
Microsoft 365 Audit: A focused review of how your Microsoft 365 environment is configured, secured and managed, including the areas relevant to your licensing and business environment.
Google Workspace Audit: A focused review of your Google Workspace environment, accounts, administrative controls and security configuration.
IT Baseline Assessment: A broader review of your technology environment to understand what you have, how it is configured, where important gaps exist and what should be addressed first.
Cyber Insurance Readiness Assessment: Review your insurer's technical questionnaire against the controls that are actually in place and document what can be verified before the application or renewal is submitted.
AI Governance Assessment: Understand which AI tools and accounts are being used, how company information is interacting with those tools and what policies or controls should be put around AI use.
Incident Response Planning: Build a practical incident response plan around your actual technology, people, vendors, responsibilities, communications and recovery priorities.
Need a Focused Review or One Time Project? Start Here
SNL-Tech Services also provides technical implementation, remediation and documentation support for businesses with HIPAA, FTC Safeguards and CMMC responsibilities.
Additional IT Services
Other Ways SNL-Tech Services Can Help
Some technology needs do not fit neatly into a Managed IT plan or formal assessment. I also help small businesses with projects involving connectivity, facilities, backups, new devices and new locations when they need hands on technical implementation.
Connectivity and Facility Solutions
Field and Facility Connectivity: WiFi and network planning for offices, shops, service areas, barns, yards and other locations where employees actually need reliable access.
Starlink and Cellular Connectivity: Setup and network integration for satellite and cellular internet connections, including rural locations, temporary sites and businesses that need additional connectivity options.
Camera and Facility Technology: Network and connectivity support for business camera systems and other connected facility technology when it falls within the scope of the IT environment.
Backup and Data Protection
Microsoft 365 Backup: Third party backup solutions can be implemented for Microsoft 365 data such as Exchange Online, SharePoint, OneDrive and Teams when the business needs protection beyond Microsoft 365's native retention and recovery capabilities.
Google Workspace Backup: Backup solutions can also be implemented for supported Google Workspace data when the business needs an independent backup and recovery option.
Payment Network Segmentation Support: For businesses that accept payment cards, I can help configure network segmentation and security controls around payment devices when appropriate. PCI DSS scope and validation depend on the business's actual payment environment, so I do not represent network configuration alone as proof of PCI DSS compliance.
Setup and Implementation
Device Setup and Deployment: New computers, laptops and tablets can be configured with the accounts, security settings, applications and management tools needed for the business before they are handed to the user.
New Office or Location Setup: I can help plan and implement the technology for a new office, shop or other business location, including internet connectivity, networks, WiFi, devices, Microsoft 365 and related infrastructure.
Technology Projects: Businesses can also bring me in for a specific implementation or remediation project without committing to an ongoing Managed IT relationship. The scope depends on the technology involved and what the business is trying to accomplish.
