Business IT Solutions for Small Businesses
Managed IT, cybersecurity, Microsoft 365, technology assessments, compliance support and AI governance built around how your small business works
IT Support Built Around Your Business
SNL-Tech Services provides owner-led Managed IT, technology consulting, cybersecurity, Microsoft 365 and Google Workspace support, technical compliance services, AI governance, and standalone IT assessments for small businesses.
I work directly with each client to understand how the business operates, what technology it depends on, where risks or problems exist, and what needs attention. Some businesses need ongoing technology management. Others need an independent assessment, help implementing a specific project, remediation after an audit, or specialized consulting without signing up for a traditional Managed IT agreement.
SNL-Tech Services is based in Columbia, Maryland and provides onsite and remote Managed IT and project support throughout Maryland and the surrounding Mid-Atlantic region. Many consulting, assessment, Microsoft 365, cybersecurity, compliance, and AI governance engagements can also be delivered remotely to small businesses nationwide.
The goal is not to fit every business into the same service plan. It is to determine what kind of support the business needs and build the engagement around that.
Different Businesses Need Different Types of IT Support
SNL-Tech Services works with small businesses in several different ways depending on the problem being solved, the level of ongoing support needed, and whether the business already has internal or outside IT resources.
Managed IT Services
Ongoing technology management for businesses that want SNL-Tech Services actively involved in their environment. This can include user and device management, cybersecurity, Microsoft 365 or Google Workspace administration, networks, backups, vendor coordination, technology planning, scheduled support, and onsite or remote work based on the needs of the business.
IT Assessments and Audits
Standalone reviews for businesses that need to understand their current environment before deciding what to change. Assessments can focus on the overall IT environment or specific areas such as Microsoft 365, Google Workspace, cybersecurity, cyber insurance readiness, or AI governance.
Implementation and Remediation Projects
Project-based help for businesses that already know what needs to be addressed or have findings from an assessment, audit, compliance review, cyber insurance questionnaire, or technology project. SNL-Tech Services can help plan, implement, document, and test the technical changes needed to move the environment forward.
Technology Consulting and Governance
Advisory and technical consulting for businesses that need experienced guidance without necessarily outsourcing all of their IT. This can include technology planning, Microsoft 365 and cloud security, cybersecurity strategy, compliance-related technical guidance, AI governance, documentation, vendor review, and ongoing governance support.
Some clients use only one of these services, while others may begin with an assessment, move into a remediation project, and later choose ongoing management or consulting. The right starting point depends on what the business is trying to accomplish.
Managed IT Services
Proactive Technology Management for Businesses That Need Ongoing Support
Managed IT Services give small businesses ongoing technology management without needing to build an internal IT department. I manage the environment directly, get to know how the business operates, and stay involved as users, devices, applications, security requirements, and business needs change. The approach is proactive, with monitoring, planned maintenance, scheduled technology work, documentation, and ongoing review used to address needs before they become larger problems.
Managed IT Support: Ongoing management, troubleshooting and technology support for the systems your business depends on.
Network and Infrastructure: Business networks, firewalls, switches, WiFi and connectivity designed and maintained around how and where your employees actually work.
Microsoft 365 and Google Workspace: Identity, security, user management, email, file access and administrative configuration that is actively managed instead of simply left at default settings.
Cybersecurity and Endpoint Protection: Security controls such as MFA, endpoint protection, email security, device management, patching, encryption and access controls based on the needs of the environment.
Backup and Disaster Recovery: Backup and recovery solutions designed around the systems and data the business depends on, including appropriate offsite protection and recovery testing.
Technical Compliance Support: Technical implementation and documentation supporting HIPAA, the FTC Safeguards Rule, CMMC and other applicable requirements when they apply to the business.
AI Governance: Help establishing how approved AI tools are used, what business information employees can use with them and what policies and technical controls should be put around AI access.
Field and Facility Connectivity: WiFi, internet connectivity and network planning for offices, shops, service areas, farms, yards and other locations where the work actually happens.
Vendor Management: Coordination with technology vendors so the business owner does not have to manage every technical conversation or troubleshoot where one vendor's responsibility ends and another begins.
Onsite and Remote Support: When something needs attention, you work directly with me instead of explaining your environment from the beginning to a different technician every time.
Assessments and Standalone Services
Not every business needs ongoing Managed IT Services. Sometimes the right starting point is an independent review of a specific part of the technology environment, help answering a technical question, or a clearer understanding of what needs attention before deciding what to do next.
SNL-Tech Services offers standalone assessments and focused technical reviews that can be completed independently or used as the starting point for a larger remediation, implementation, or consulting engagement.
Microsoft 365 Audit
A focused review of how your Microsoft 365 environment is configured, secured, licensed, and managed. The review looks at the controls and settings that matter to your users, business operations, and security requirements.
Google Workspace Audit
A focused review of your Google Workspace environment, including user accounts, administrative controls, security settings, access, and other configurations that may affect the business.
IT Baseline Assessment
A broader review of the technology environment to understand what systems, devices, accounts, services, and controls are in place, where important gaps exist, and what should be addressed first.
Cyber Insurance Readiness Assessment
A review of the insurer's technical questionnaire against the controls in place within the business environment. SNL-Tech Services helps identify gaps, verify what can be supported with evidence, and document areas that may need remediation before an application or renewal is submitted.
AI Governance Assessment
A structured review of the AI tools, accounts, users, business use cases, data access, integrations, and existing controls within the organization. The assessment helps identify risk, establish governance priorities, and determine what policies or technical controls may be needed.
Incident Response Planning
Development of a practical incident response plan based on the business's technology, people, vendors, responsibilities, communications, recovery priorities, and the types of incidents the organization may need to manage.
An assessment does not require the business to become a Managed IT client. If the review identifies work that needs to be completed, SNL-Tech Services can also help with implementation, remediation, documentation, or ongoing consulting when needed.
Focused Reviews, Assessments, and Standalone Projects
Implementation and Remediation Projects
Turn Findings Into Practical Improvements
An assessment, audit, compliance review, or cyber insurance questionnaire often identifies technology changes that need to be made. SNL-Tech Services can help move those findings from a report or checklist into practical technical improvements.
Implementation and remediation projects can be completed as standalone engagements and do not require an ongoing Managed IT agreement. The scope is based on the work that needs to be completed, the systems involved, and the priorities of the business.
Projects may include Microsoft 365 or Google Workspace security improvements, identity and access changes, device management, endpoint security, backup improvements, network changes, account cleanup, documentation, security policy implementation, or other technical remediation identified during a review.
SNL-Tech Services also provides technical implementation, remediation, and documentation support for businesses working with requirements such as HIPAA, the FTC Safeguards Rule, CMMC, cyber insurance requirements, and other security or contractual obligations.
The focus is on the technology side of those requirements: understanding what controls are already in place, identifying gaps, implementing appropriate technical changes, documenting the environment, and helping the business maintain evidence of the work that has been completed.
When a project involves another technology provider, software vendor, compliance consultant, auditor, or insurance representative, SNL-Tech Services can also coordinate the technical work and provide the information or documentation needed from the IT environment.
Once the work is complete, the business can continue managing the environment internally, return to SNL-Tech Services for future projects or consulting, or discuss ongoing support if continued management would be useful.
Technology Consulting and Governance
Practical Guidance for Technology, Security, Compliance, and AI
Not every business needs ongoing Managed IT Services or a large implementation project. Sometimes the need is for experienced guidance, a second opinion, help planning a technology decision, or ongoing oversight of a specific area of the environment.
SNL-Tech Services provides technology consulting for small businesses that need practical guidance without necessarily outsourcing all of their IT. Engagements can be focused on a specific question or project, or structured as ongoing consulting when the business needs regular support with planning, governance, security, or technology decisions.
Consulting may include Microsoft 365 and Google Workspace planning, cybersecurity strategy, identity and access management, technology roadmaps, vendor and platform reviews, documentation planning, compliance-related technical guidance, AI governance, cloud services, backup strategy, and other areas where technology decisions affect the business.
For businesses with internal IT staff, another technology provider, compliance consultant, or outside vendors, SNL-Tech Services can work alongside those teams to provide technical review, implementation guidance, documentation, or an independent perspective when needed.
Governance services focus on helping businesses keep technology decisions, responsibilities, documentation, and controls organized over time. This may include reviewing changes to AI tools, security controls, access, vendors, policies, technical documentation, or compliance-related requirements as the environment evolves.
Many consulting and governance engagements can be completed remotely, allowing SNL-Tech Services to work with small businesses nationwide. Onsite support can also be incorporated for businesses in Maryland and the surrounding Mid-Atlantic region when hands-on work is needed.
The goal is to give business owners and managers clear information they can use to make technology decisions without adding unnecessary complexity or recommending changes simply because a newer product or service is available.
Additional IT Services and Project Support
Other Ways SNL-Tech Services Can Help
Some technology needs do not fit neatly into Managed IT, consulting, or a formal assessment. SNL-Tech Services also helps small businesses with connectivity, facilities, backups, device deployment, and new-location technology when hands-on planning or implementation is needed.
Connectivity and Facility Solutions
Field and Facility Connectivity:
Wi-Fi and network planning for offices, shops, service areas, barns, yards, and other locations where employees need reliable access.
Starlink and Cellular Connectivity:
Setup and network integration for satellite and cellular internet connections, including rural locations, temporary sites, backup internet connections, and businesses that need additional connectivity options.
Camera and Facility Technology:
Network and connectivity support for business camera systems and other connected facility technology when it falls within the scope of the IT environment.
Backup and Data Protection
Microsoft 365 Backup:
Third-party backup solutions can be implemented for Microsoft 365 data such as Exchange Online, SharePoint, OneDrive, and Teams when the business needs protection beyond Microsoft 365's native retention and recovery capabilities.
Google Workspace Backup:
Independent backup and recovery solutions can also be implemented for supported Google Workspace data when the business needs additional protection for cloud-based information.
Local and Offsite Backup:
SNL-Tech Services can help design and implement backup solutions for business servers, network storage, and other supported systems. Depending on the environment, this may include encrypted local backups, offsite storage, cloud backup, or a combination of methods.
Device and Location Setup
Device Setup and Deployment:
New computers, laptops, and tablets can be configured with the accounts, security settings, applications, and management tools needed for the business before they are handed to the user.
New Office or Location Setup:
SNL-Tech Services can help plan and implement the technology for a new office, shop, or other business location, including internet connectivity, networks, Wi-Fi, devices, Microsoft 365, and related infrastructure.
Technology Refresh and Replacement Planning:
When devices, network equipment, or other systems are approaching replacement, SNL-Tech Services can help plan the transition, prepare new equipment, migrate users or services, and document the changes so upgrades can be completed with less disruption.
Not Sure Which IT Service Is the Right Fit?
SNL-Tech Services works with small businesses in different ways depending on what they need. Some businesses are looking for ongoing Managed IT support, while others need an assessment, a specific implementation or remediation project, or experienced guidance around technology, cybersecurity, compliance, or AI governance.
You do not need to know which service to choose before reaching out. We can start with the problem you are trying to solve, what is already in place, and what you would like the business to accomplish. From there, I can help determine the most practical next step.
The goal is to give you a clear path forward without adding services, technology, or complexity that the business does not need.