Microsoft Copilot is already showing up inside Outlook and Microsoft 365 for many small businesses. This article explains what Copilot Chat can do, what the paid version adds, what company information it can work with, and what business owners should review before expanding its use.

I use both Claude and ChatGPT Business inside SNL-Tech Services, but not always for the same work. Here is how I use each platform, what I have learned from working with both and what small businesses should consider before choosing an AI platform.

Your law firm may already be using AI, even if you never officially approved it. I look at shadow AI, client information, AI policies, Microsoft Copilot and the practical steps small law firms can take to put AI governance in place without making it unnecessarily complicated.

Can you trust AI with your business data? I think that's the wrong question. See how I approach AI governance, Microsoft 365 security, employee access, acceptable AI use and responsible AI adoption for small businesses.

Claude Cowork is a mode inside the Claude desktop app that works through multi-step tasks on its own, inside an isolated virtual machine on your computer. Here is how I run it on a dedicated machine to handle backup monitoring, security alerts, expenses, and mileage for my IT business, safely.

Claude Teams gives a small business a shared, secure AI workspace, but the tool is only half the job. The other half is governance: a written AI Acceptable Use Policy, clear rules for what data can and cannot go into the tool, and guardrails that match the business's compliance obligations. Done right, it turns multi-hour weekly tasks into minutes without creating a data-leak or compliance problem.

AI governance for small businesses showing Shadow AI risks and security controls Updated August 2026: I originally wrote this article after a client contacted me before expanding AI use across their business. Since then, both the technology and the conversation around AI governance have continued to develop quickly. I have also had more opportunities to work through AI adoption with small businesses and see the questions that come up once employees move beyond experimenting w

Not every AI tool is right for every small business. I look at where ChatGPT, Claude, Microsoft Copilot, Gemini, Perplexity and Grok fit, and why I believe businesses should choose the job first and the AI tool second.