Managed IT for Small Businesses That Can't Afford for Things to Break
SNL-Tech Services is a single-operator managed IT firm based in Columbia, MD. When you call, you get Shay. Not a help desk. Not a ticket queue. Me.
I work with small businesses across Maryland, Northern Virginia, West Virginia, Delaware, Pennsylvania, and the DMV. Law firms, healthcare practices, construction companies, farms, trades businesses, and more.
What SNL-Tech Services Actually Does
Managed IT means I handle the technology your business runs on so you don't have to think about it. That includes the day-to-day work: keeping computers running, fixing problems when they come up, managing your Microsoft 365 environment, and the bigger picture work that most small businesses ignore until something goes wrong.
Cybersecurity and Protection
MFA on every account. Endpoint protection on every device. Email security so phishing attempts don't reach your staff. Backup that actually runs and has been tested. Microsoft 365 Tenant Audit and Google Workspace Audit available as standalone engagements starting at $995.
Cyber insurance carriers are requiring these controls. Attackers are counting on small businesses not having them. This is no longer optional. Incident Response Plan available as a standalone engagement at $1,500
Not sure your controls match what your cyber insurance carrier expects? The Cyber Insurance Readiness Assessment reviews your full environment, assembles the evidence package, and walks through your renewal questionnaire with you. Flat rate $1,750.
Compliance Support
HIPAA for healthcare and behavioral health practices. FTC Safeguards for CPAs and financial advisors. CMMC for defense contractors. PCI-DSS for businesses taking card payments. Cyber insurance readiness for everyone.
I handle the technical side of what compliance requires and document it so you have something to show when someone asks. Full GRC and Compliance Services available starting at $2,500.
Microsoft 365 and Google Workspace configured and maintained the right way. Not default settings. The settings that actually protect your business and your clients.
AI Governance
Your staff is using AI tools whether you know it or not. ChatGPT, Claude, Copilot, Gemini, Grok. Most of it is happening on personal accounts with no policy and no oversight.
I help businesses find out what's in use, classify the risk, and put a governance framework in place before it becomes a problem with your insurance carrier or regulator. AI Governance Assessment available as a standalone engagement at $1,700.
If someone at your company uses a personal AI account for work and a lawsuit gets filed, that chat history is discoverable. SNL-Tech Services offers a full AI Governance Kit including an Acceptable Use Policy, risk assessment, workflow review, and compliance documentation to get you ahead of it.
Why Small Businesses Work With SNL-Tech Services
Most small businesses can't justify a full-time IT person. Most don't need one. What they need is someone who knows their setup, responds when something goes wrong, keeps things secure, and tells them the truth about what they actually need versus what they can skip.
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That's what I do. Every client gets a direct relationship with me. I know your environment. I know your staff. I know what matters to your business.
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Not sure where to start? The IT Baseline Assessment and Documentation gives you a complete picture of your environment: asset inventory, network diagram, licensing audit, backup status, and a prioritized list of what needs attention. Flat rate $2,500. The fee credits toward managed services if you move forward within 90 days.
The four things clients tell me they were missing before
One: Someone who picks up the phone. Not a ticket queue. Not a call center. Me, directly, when something breaks.
Two: Honest advice. I'm not going to sell you something you don't need. If the right answer is "you don't need to change anything," I'll say that.
Three: A setup that actually makes sense. Not defaults out of a box. A configuration that matches how your business works, what you're required to protect, and what your cyber insurance carrier expects to see.
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Four: Someone who stays on top of it. Microsoft changes things. Attackers change tactics. Carriers add requirements. You shouldn't have to keep up with all of it. That's my job.
Frequently Asked Questions
What kinds of businesses do you work with?
Law firms, healthcare and behavioral health practices, construction companies, farms and equestrian facilities, financial services firms, dental and medical offices, veterinary clinics, animal care businesses, trades businesses, and defense contractors pursuing CMMC. If your industry isn't listed, reach out. I may still be a good fit.
Do you work outside of Maryland?
Yes. I work with businesses across Maryland, Northern Virginia, West Virginia, Delaware, Pennsylvania, and the DC area. Most of what I do is handled remotely. Audits, assessments, Microsoft 365 management, security configuration, and day-to-day support can all be done without stepping foot in your building. I come onsite when the situation calls for it, such as network installations, camera systems, or shop WiFi. For situations that require travel outside my typical coverage area, arrangements can be made. I have traveled as far as southern Georgia and Vermont to support clients onsite, including a WiFi assessment and recommendations for a campground in Vermont.
What if I already have IT support?
Depends on what you need. Some clients bring me in for a specific assessment or project. Some want me to take over entirely from a previous provider. Some have an internal person who handles basic support and want me to handle the security and compliance side. I can work in any of those situations without stepping on what's already in place.
When You Call SNL-Tech Services, You Get Me
I'm Shay Stoddard, owner of SNL-Tech Services.
I started this business because small businesses deserved the same quality of IT that larger companies get, without the enterprise price tag or the impersonal experience that usually comes with it.
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I work with businesses across Maryland, Northern Virginia, West Virginia, Delaware, Pennsylvania, and the DC area. My clients include law firms, healthcare practices, construction companies, farms, financial services firms, dental offices, veterinary clinics, trades businesses, and defense contractors. Every one of them gets a direct relationship with me.
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I'm not a help desk. I'm your IT partner. There's a difference. SNL-Tech Services is a woman-owned and operated business.
So very happy!
So very happy to have found Shay of SNL - Tech Services. I asked my neighbors and her name came up more than once as someone I could count on when I needed computer help. What a find and a blessing for me because it was not long after I asked that I was in great need of her services. She is very prompt, capable, efficient, and fair pricewise. I cannot recommend her highly enough. So grateful to have found her and I consider her a friend.
Bonnie P.
My go-to person.
Shay is a very knowledgeable IT consultant. As a small business owner I want to ensure I am doing things properly when it comes to IT and Shay is my go-to person. She always has an answer or a solution for what I am trying to accomplish. Also, working from home, I was looking to have some flexibility in how I work, so, Shay was able to install WiFi outside my home so I can work outdoors on nice days and not lose my signal. What a great addition to my home office! If you are a small business owner, having a reliable IT person, like Shay, is priceless!
Lindsey B.
What wonderful service!
My God, what wonderful service and knowledge. The staff helped the local Fire Department with some IT issues. They're knowledgeable and super kind. They had everything up and running so that we could continue to serve the public. I couldn't believe how amazing SNL Tech was. I would buy a computer, and break it just so they could fix it again.
